Administrative Support

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These careers serve as CentraCare’s nervous system. People in administrative support roles at CentraCare gather, process, organize and distribute information. Most of these jobs don’t require healthcare experience. What’s most critical is a desire to serve others.

About one in seven CentraCare employees works in these positions.

These administrative professionals gather information from patients and local authorities, schedule thousands of appointments every month, keep our leaders organized, and so much more.

Here are some examples of administrative support jobs at CentraCare:

Patient Access Assistant

This is one of the most popular job titles at CentraCare. In fact, besides doctors, nurses and nursing assistants, this is our most popular job title!

Your most familiar interaction with patient access assistants is when you arrive at a medical appointment. They’re typically the first person you talk to. Patient Access assistants have the power to set the tone for a patient’s entire experience with us. And they do more behind the scenes you may not be aware of. People in patient access admit emergency patients who may not be able to provide information. They handle transfers between hospitals. They bring calm and order to what could be chaos without them. Many patient access assistants work normal business hours but some areas (mostly emergency rooms) have a patient access assistant working 24/7.

Claims Assistant – mostly remote

Healthcare can be expensive and one of our pillars at CentraCare is to keep costs low for our patients. One of the ways we do that is to be sure that insurance companies and government agencies are properly billed for the services we provide. CentraCare has dozens of claims assistants dedicated to this goal. An interest in finance and medical coding will help you enjoy this work, where opportunities for advancement will be plentiful as more people use more healthcare in the coming years.

Prior authorization assistants perform similar work but theirs is typically done before a service is provided to a patient.

Scheduling and Referral Assistant

These roles are related but different. Most of them work normal business hours Monday – Friday.

Scheduling assistants can specialize in scheduling staff, patients and, in some cases (like surgery), both! We have the tools and platforms for just about anyone with the right commitment to service to succeed as a scheduling assistant. Some patient scheduling assistants work from home.

Referral assistants have a little broader area of responsibility. While they often help patients schedule referrals within CentraCare, they also coordinate scheduling with partner agencies. An example is that a patient may sit in a referral assistant’s office because their primary provider wants them to see a specialist at St. Cloud Orthopedics. The referral assistant will make the call, gather information, and find a time that works for the partner agency and patient. It’s like a scheduling assistant but with more complexity.

Health Unit Coordinator

HUCs (pronounced “hucks”) work in hospitals. They greet and assist patient visitors, manage phone calls, organize and maintain patient charts, and perform other clerical and reception duties. You directly support caregivers on the unit. The average HUC at CentraCare has worked here for 9 years. One HUC has worked here for almost 50 years! There are HUCs on duty 24/7/365.

Call Center Careers

We have multiple call centers to ensure high-quality service for patients and families, to improve employee safety and communicate during emergencies, and patient scheduling operations.

Administrative Assistants, Executive Assistants, Secretaries and others make up the rest of our Administrative Support jobs. All of them offer a comfortable office environment and meaningful work!